About the Role:
This individual will manage small to medium projects, gather and analyze data for business cases, and generate reports with insights and solutions. They will also create process models and documentation, support project management, and ensure that deliverables meet specifications. Additionally, they will be involved in vendor management, on-call support, training, and building a knowledge base by documenting issue resolutions.
Job Description:
- Research latest industry practices and technology trends related to HR, Payroll, Benefits, Performance, Compensation, Learning and Recruiting to assist IT Manager with providing advice to clients and members of the IT organization
- Assist in conceptualization and development of solutions (hardware, software, processes) that support business requirements
- Collaborate with the appropriate parties, such as vendors, business users, or members of IT, in order to resolve problems or investigate opportunities as needed
- Participate in special projects and/or initiatives as needed, which could be project management for small to medium initiatives
- Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications
- Create process models, specifications, diagrams and/or charts based upon user requirements to provide direction to other team members
- Ensure all required system and compliance documentation is complete and accurate
- Escalate support and project issues to IT management as they arise
- Provide data and input for generation of statistics and reports for management and/or team members to represent current status of initiatives
- Gather and analyze data in support of business cases, proposed projects and system requirements
- Generate and compile reports based on analytical findings, complete with probable cause and possible solutions to system issues
- Elicit, analyze, specify and validate the business needs of project stakeholders, including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle (SDLC)
- Develop and utilize standard templates to document / review business requirements and technical specifications
- Lead the definition, development and documentation of business requirements, objectives, deliverables and specifications on a project-by-project basis in collaboration with internal users and standards
- Participate in the design and development of test plans/cases to ensure that the system or application functions as specified
- Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis
- Work with IT Manager, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation
- Participate in on-call support rotation, as required for functional applications supported
- Participate in the development or review of application training materials required to provide the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as required
- Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members
- Record, track, and document the problem-solving process utilized while researching alternatives to resolve issues reported by users
- Perform post-resolution follow-ups to ensure problems have been adequately resolved
- Participate in the development and execution of business continuity processes as requested by senior team members
